Over 50 Years of Miller's Services!
From its humble beginnings of one truck and its operator to the widely known and reputable company you know and trust today, Miller’s Services has proudly reached a milestone of 50 years of service! Celebrate with the Miller’s Family by taking a look into the past of how it all began, the highlights, the addition of multiple valuable services, and the continuous professional growth experienced by the owners, employees, and the company as a whole.
1973
Miller’s Septic Tank Service is Founded
After Mr. James “Lee” Miller retires from the Naval Weapons Station, he and his wife, Mrs. Mary M. Miller, establish the company that would service their friends and neighbors and would provide for their family.
1973 & 1974
Jobs & Revenue Records
Take a look at their first forms of tracking jobs and revenue!
1979
Miller’s Septic Tank Service Featured In Newspaper
Images of Early Miller’s Septic Tank Inc. trucks and a newspaper clipping featuring Jimmy Miller & Arthur Miller. At this time, Jimmy Miller takes a more active role in the business while Lee Miller battles with health issues.
This ad is displayed in a 1979 September issue of the Daily Press.
1980
Jamie Miller is Born
1984
Ashley Miller is Born
March 7, 1989
James “Lee” Miller Sr., Founder of Miller’s Septic Tank Service Inc. Passes Away
1992 - 1994
Jamie Begins Working Summers At The Family Business As A Young Teen
1995
Miller’s Septic Service Supports Gloucester High Athletic Boosters
1996
Jim Miller Speaks at Septic Systems Workshop
A sponsored workshop is held at Page Middle School where the Gloucester County Health Department, the Department of Environmental Quality, and Jim Miller speak about various septic topics.
1998
Jamie Joins The Business Full Time
Jamie Miller steps into the family business to be sure his grandmother doesn’t have to run the business on her own. Jamie drives the pump trucks with his newly acquired commercial drivers license.
Miller’s Septic Tank Service primarily pumps septic tanks and performs basic drain cleanings.
2001
$100,000 In Business
The last year Mary “Udell” Miller owns the business, she brings in $100,000 in business!
January 1, 2002
Change In Ownership
The company is purchased by Jim Miller and son Jamie Miller in 2002.
At this time, Jim serves as President, Mrs. Sallie Miller (wife of Jim) as secretary and treasurer, and Jamie as Vice President.
Miller’s Septic Tank Service is immediately renamed to Miller’s Septic Service, Inc.
2004
Acquisition Expands Services
Miller’s Septic Services, Inc. acquires Tom’s Septic, Bay Sanitation, and B&B Septic in 2004.
This newspaper advertisement is featured in the Southside Sentinel in June 2006.
2004
Expansion of Services
Jamie becomes a Master Plumber & expands the company’s services to offer plumbing.
May 21, 2007
Miller’s Septic Service Receives Gold Award
The Hampton Roads Sanitation District honors Miller’s Septic Service with a Gold Award (Perfect Permit Compliance). Miller’s Services and other awardees pretreat their industrial wastewater before discharging it which protects waterways and natural resources.
2007
Ashley Miller Joins the Family Business
Ashley Miller, granddaughter of founder Lee Miller, joins as General Manager in 2007.
2010
In Good Weather & Bad
Mrs. Sallie Miller is quoted in a Daily Press article. The article notes an increase in high tides as well as an unusually wet summer and fall. This causes issues for aging septic systems. Rainfall in 2010 totals 60 inches compared to the average 45 inches in the many local areas. Many septic companies notice an increase in calls for septic services.
2014
HRSD Honors Local Businesses
Silver Award Recipient
2014
Miller’s Septic Service Adds Onsite Installation Service
The company is also featured in Plumber Mag!
2015
Name Change
Miller’s Septic Service, Inc. begins rebranding to “Miller’s Services” in an effort to offer more than just septic services to all customers.
2015
Further Expansion of Services
Miller’s Services hires a Master Electrician and expands their service offerings to include electrical.
2015
Mrs. Mary “Udell” M. Miller, Affectionately Known As Gaga Udell, Passes Away
2017
Acquisition Continues to Expand Miller’s Services Reach
Miller’s Services purchases Coastal Plains Environmental Group to continue its growth trajectory for septic and plumbing services.
2019
Additional Acquisition in 2019
Colony Electric is acquired to support the expansion of electrical services.
2019
Apprenticeship Program Launches
2019
Over 15,000 Customers Served & Growing!
2019
Miller’s Services Expands Again!
2019 brings the addition of heating & cooling services to Miller’s Services repertoire!
The company now offers customers a Total Care Club Membership Program for Whole Home Maintenance.
2020
Acquisition of Company
Miller’s Services acquires Point Services Heating and Air Conditioning.
2020
The Company Grows to Having 60 Employees!
With further diversification, cross-training, and new services, the crew numbers have risen. The are featured in Pumper Magazine.
2020
The Addition of More Efficient Equipment Gives More Ability to Serve Customers
Jamie is featured in Pumper Magazine and explains how the new truck is the company’s most efficient equipment yet.
2020
Miller’s Services is Featured On The Hampton Roads Show
Ashley hops on the Hampton Roads Show to share about Miller’s Services history, focus on customer satisfaction, and how important it is to give back to the community! She also reflects on how the Covid-19 pandemic has impacted the company and how they have approached taking care of customers, employees, and the business.
2021
Miller’s Services Shares Trades Opportunities On The Hampton Roads Show
Miller’s Services Organization & Development Coordinator discusses the vast opportunities in the trades industries. The formal apprenticeship program allows employees to earn and learn at the same time!
2021
Miller’s Services Is Featured In The Virginian Pilot
In the article, Jamie explains, “We’ve always invested in our employees, but now more than ever, we need skilled tradesmen, so we are focusing on creating educated, certified, and professional team members to continue providing ‘wow’ service to our customers.”
To qualify for the apprenticeship program, employees must work for Miller’s for six months. They also must commit to work for the company during every year they participate in the program.
2021
Miller’s Services Shares Advice for Plumbing Companies in Plumber Mag
This article features advice for evaluating how emergency calls are handled and when a customer might need more than what they called for.
Miller’s Services explains that after noticing an overall customer need for plumbing-related problems, they wanted to help instead of having to refer it out to other companies. This resulted in Miller’s Services expanding to include plumbing services which in turn added even more value to the company.
2021
Authority Mag Feature’s Ashley Miller
Ashley Miller of Miller’s Services: 5 Things You Need To Run A Highly Successful Family Business
2021
Miller’s Services Makes Inc. 5000 List
This list is of 5,000 fastest growing private companies in America.
2021
Plumber Mag Features Best of 2021 Advice
“Customer service is everything to us and we really feel like it’s a lost art these days. Our slogan is, ‘Serviced once, customer for life,’ and we mean it. As cheesy or corny as it might sound, we really care about our customers. And it’s just as important that everyone we hire feels the same way. We hire good, solid people that we usually find through referrals, which is a safe bet for us when it comes to hiring people. It’s important to us that they’re also personable and courteous, since they go inside customers’ homes every day,” states Jamie Miller, Miller’s Services, Saluda, Virginia.
2022
29th Annual Pretreatment Excellence and Pollution Prevention Awards
Miller’s Services is recognized as having perfect compliance from 2015-2021.
2022
Miller’s Services Partners with Gloucester High School for Paid Job-Shadowing Experience
Miller’s Services hosts its first Trades Bootcamp in June of 2022. In the first ever program of its kind, Miller’s Services invited high school students for a paid week of work to learn more about the trades industry and potential careers.
2022
The Legacy Continues
2023