Miller's services timeline

OVER 50 YEARS OF MILLER'S SERVICES!

A WHOLE HOME SERVICE COMPANY

From its humble beginnings of one truck and its operator to the widely known and reputable company you know and trust today, Miller’s Services has proudly reached a milestone of 50 years of service! Celebrate with the Miller’s Family by taking a look into the past of how it all began, the highlights, the addition of multiple valuable services, and the continuous professional growth experienced by the owners, employees, and the company as a whole.

1973

Miller’s Septic Tank Service is Founded

After Mr. James “Lee” Miller retires from the Naval Weapons Station, he and his wife, Mrs. Mary M. Miller, establish the company that would service their friends and neighbors and would provide for their family.

1973

1973 & 1974

Jobs & Revenue Records

Take a look at their first forms of tracking jobs and revenue!

1973 & 1974

1979

Miller’s Septic Tank Service Featured In Newspaper

Images of Early Miller’s Septic Tank Inc. trucks and a newspaper clipping featuring Jimmy Miller & Arthur Miller. At this time, Jimmy Miller takes a more active role in the business while Lee Miller battles with health issues.

This ad is displayed in a 1979 September issue of the Daily Press.

1979

1980

Jamie Miller is Born

1980

1984

Ashley Miller is Born

1984

March 7, 1989

James “Lee” Miller Sr., Founder of Miller’s Septic Tank Service Inc. Passes Away

March 7, 1989

1992 - 1994

Jamie Begins Working Summers At The Family Business As A Young Teen

1992 - 1994

1995

Miller’s Septic Service Supports Gloucester High Athletic Boosters

1995

1996

Jim Miller Speaks at Septic Systems Workshop

A sponsored workshop is held at Page Middle School where the Gloucester County Health Department, the Department of Environmental Quality, and Jim Miller speak about various septic topics.

1996

1998

Jamie Joins The Business Full Time

Jamie Miller steps into the family business to be sure his grandmother doesn’t have to run the business on her own. Jamie drives the pump trucks with his newly acquired commercial drivers license.

Miller’s Septic Tank Service primarily pumps septic tanks and performs basic drain cleanings. 

1998

2001

$100,000 In Business

The last year Mary “Udell” Miller owns the business, she brings in $100,000 in business!

2001

January 1, 2002

Change In Ownership

The company is purchased by Jim Miller and son Jamie Miller in 2002.

At this time, Jim serves as President, Mrs. Sallie Miller (wife of Jim) as secretary and treasurer, and Jamie as Vice President.

Miller’s Septic Tank Service is immediately renamed to Miller’s Septic Service, Inc.

January 1, 2002

2004

Acquisition Expands Services

Miller’s Septic Services, Inc. acquires Tom’s Septic, Bay Sanitation, and B&B Septic in 2004.

This newspaper advertisement is featured in the Southside Sentinel in June 2006.

2004

2004

Expansion of Services

Jamie becomes a Master Plumber & expands the company’s services to offer plumbing.

2004

May 21, 2007

Miller’s Septic Service Receives Gold Award

The Hampton Roads Sanitation District honors Miller’s Septic Service with a Gold Award (Perfect Permit Compliance). Miller’s Services and other awardees pretreat their industrial wastewater before discharging it which protects waterways and natural resources.

May 21, 2007

2007

Ashley Miller Joins the Family Business

Ashley Miller, granddaughter of founder Lee Miller, joins as General Manager in 2007.

2007

2010

In Good Weather & Bad

Mrs. Sallie Miller is quoted in a Daily Press article. The article notes an increase in high tides as well as an unusually wet summer and fall. This causes issues for aging septic systems. Rainfall in 2010 totals 60 inches compared to the average 45 inches in the many local areas. Many septic companies notice an increase in calls for septic services.

2010

2014

HRSD Honors Local Businesses

Silver Award Recipient

2014

2014

Miller’s Septic Service Adds Onsite Installation Service

The company is also featured in Plumber Mag!

2014

2015

Name Change

Miller’s Septic Service, Inc. begins rebranding to “Miller’s Services” in an effort to offer more than just septic services to all customers.

2015

2015

Further Expansion of Services

Miller’s Services hires a Master Electrician and expands their service offerings to include electrical.

2015

2015

Mrs. Mary “Udell” M. Miller, Affectionately Known As Gaga Udell, Passes Away

2015

2017

Acquisition Continues to Expand Miller’s Services Reach

Miller’s Services purchases Coastal Plains Environmental Group to continue its growth trajectory for septic and plumbing services.

2017

2019

Additional Acquisition in 2019

Colony Electric is acquired to support the expansion of electrical services.

2019

2019

Apprenticeship Program Launches

Miller’s Services launches their four year Registered Apprenticeship program in partnership with New Horizons which offers classes and on-the-job training for three of their five trades.
2019

2019

Over 15,000 Customers Served & Growing!

2019

2019

Miller’s Services Expands Again!

2019 brings the addition of heating & cooling services to Miller’s Services repertoire! 

The company now offers customers a Total Care Club Membership Program for Whole Home Maintenance.

2019

2020

Acquisition of Company

Miller’s Services acquires Point Services Heating and Air Conditioning. 

2020

2020

The Company Grows to Having 60 Employees!

With further diversification, cross-training, and new services, the crew numbers have risen. The are featured in Pumper Magazine.

Jamie Miller and Ashley Miller on the cover of Pumper Magazine

2020

2020

The Addition of More Efficient Equipment Gives More Ability to Serve Customers

Jamie is featured in Pumper Magazine and explains how the new truck is the company’s most efficient equipment yet.

2020

2020

Miller’s Services is Featured On The Hampton Roads Show

Ashley hops on the Hampton Roads Show to share about Miller’s Services history, focus on customer satisfaction, and how important it is to give back to the community! She also reflects on how the Covid-19 pandemic has impacted the company and how they have approached taking care of customers, employees, and the business.

2020

2021

Miller’s Services Shares Trades Opportunities On The Hampton Roads Show

Miller’s Services Organization & Development Coordinator discusses the vast opportunities in the trades industries. The formal apprenticeship program allows employees to earn and learn at the same time!

2021

2021

Miller’s Services Is Featured In The Virginian Pilot

In the article, Jamie explains, “We’ve always invested in our employees, but now more than ever, we need skilled tradesmen, so we are focusing on creating educated, certified, and professional team members to continue providing ‘wow’ service to our customers.” 

To qualify for the apprenticeship program, employees must work for Miller’s for six months. They also must commit to work for the company during every year they participate in the program.

2021

2021

Miller’s Services Shares Advice for Plumbing Companies in Plumber Mag

This article features advice for evaluating how emergency calls are handled and when a customer might need more than what they called for.

Miller’s Services explains that after noticing an overall customer need for plumbing-related problems, they wanted to help instead of having to refer it out to other companies. This resulted in Miller’s Services expanding to include plumbing services which in turn added even more value to the company.

2021

2021

Authority Mag Feature’s Ashley Miller

2021

2021

Miller’s Services Makes Inc. 5000 List

This list is of 5,000 fastest growing private companies in America.

2021

2021

Plumber Mag Features Best of 2021 Advice

“Customer service is everything to us and we really feel like it’s a lost art these days. Our slogan is, ‘Serviced once, customer for life,’ and we mean it. As cheesy or corny as it might sound, we really care about our customers. And it’s just as important that everyone we hire feels the same way. We hire good, solid people that we usually find through referrals, which is a safe bet for us when it comes to hiring people. It’s important to us that they’re also personable and courteous, since they go inside customers’ homes every day,” states Jamie Miller, Miller’s Services, Saluda, Virginia.

2021

2022

29th Annual Pretreatment Excellence and Pollution Prevention Awards

Miller’s Services is recognized as having perfect compliance from 2015-2021.

2022

2022

Miller’s Services Partners with Gloucester High School for Paid Job-Shadowing Experience

Miller’s Services hosts its first Trades Bootcamp in June of 2022. In the first ever program of its kind, Miller’s Services invited high school students for a paid week of work to learn more about the trades industry and potential careers. 

Gazette-Journal Article

2022

2022

The Legacy Continues

Ownership transitions to Jamie Miller, CEO and Co-Owner, as well as Ashley Miller, CFO and Co-Owner. The company remains family owned and operated as it heads into its 50th year of business!
2022

2023

Miller’s Services Celebrates 50 Years in Business

2023
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